A clerical check (service 1) of a marked paper makes sure:

• All the pages were marked
• All the marks were counted
• The result matches the marks on the paper.

In most cases, you will receive the outcome of these requests within a few days. 

Before submitting a review, centres must obtain the written consent of candidates for clerical checks and reviews of marking since, with these services, candidates’ marks and subject grades may be lowered. 

Written candidate consent is not required for a review of moderation as candidates’ marks may be lowered but their published subject grades will not be lowered in the series concerned. However, be aware a lowered mark may be carried forward to future certification.

By submitting your online application, you are confirming candidate consent has already been obtained. Copies of candidate consent forms do not need to be sent to us, but should be retained at your centre for at least six months following the outcome of the review or any subsequent appeal.

A sample candidate consent form is provided below:

For clerical checks, you will not be charged for your review if the certification grade changes.

We’ll send an invoice when the review is complete. Invoices will usually be sent in the following months:

• November series – March
• January series – April
• June series – December

A more detailed explanation of our charging policy can be found below. For a full list of charges, see our fees list.

You must submit all reviews via Interchange. You need either the centre administrator (GQ) or post-result full access (GQ) role to access the relevant areas. 

For help on getting started with Interchange, or updating your user roles, see our Interchange pages.

To request a review:

1. Log in to Interchange, hover over ‘Post-results’ in the left-hand menu and click on ‘Review of results’.
2. Click on the relevant service you require.
   
   
   
3. On the next page, enter your name and contact details.
   
4. If you are requesting a review for a specific candidate, enter a candidate number. If you are requesting a review for multiple candidates, enter a specification/unit code. Click ‘Find’.  
   
   
   
5. Click ‘Submit’.
6. You will then receive an acknowledgement email.

Once you have submitted a review of marking or moderation, if you wish to amend or cancel your request:

1. Please call us immediately on 01223 553998, with your centre number, candidate number(s) and unit and/or component number(s) to hand.
2. We will then contact you to confirm whether or not your request has been accepted. If the review has already begun, the request cannot be cancelled.
3. Any further steps will be advised over the phone, including how to make sure you have an audit trail.

If you request a cancellation and it is accepted, you won't be charged.

If you change your original request, eg from a review of marking to a priority review, the relevant fee will be applied.

When your review is complete, you will receive an email to let you know when a new outcome is available to view on Interchange:

1. Log in to Interchange, hover over ‘Post-results’ in the left-hand menu and click on ‘Review of results’.
2. Scroll down to the ‘View submitted reviews of results’ section.
   
   
   
3. Click ‘View existing reviews of results’ to view all submitted reviews, including those still awaiting an outcome.
   
4. Or, click ‘Search existing reviews of results' and enter a unit number/component details, or candidate number or surname, and click ‘Search’.
5. You can then view all existing reviews for that unit/component or candidate.
6. Click the reference number to see changes to a particular candidate's mark and grade.

Following your review, the reviewed copy of the script will be available to download from our Access to Scripts service within 24 hours of the review outcome being available.

If you still have concerns following the outcome of a review, see our appeals page for more details: