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Our Customer Support Team is committed to providing dedicated support, training and guidance to centres delivering our qualifications. We've provided details about our support and training events below. To book a place on our upcoming live online events, visit our booking page.
Network meetings provide an opportunity for exams officers to get together in local groups, either face-to face or online, and be part of a supportive exams officer community. They’re a great forum to discuss the latest news and developments, ask questions and exchange useful advice and guidance with like-minded professionals.
Our customer support managers run Cambridge OCR-led exams officer networks across England and attend independent, locally run meetings too.
If you’re interested in finding your local network, or if you’re already running a network and would like us to attend, then let us know.
If you’re a new exams officer or new to Cambridge OCR, we provide the guidance and support you need to feel confident and prepared in your role.
At these online events, we will introduce you to Cambridge OCR, explain our systems and highlight the support, training and resources available to you.
Our live online ‘check-in’ sessions are designed for new exams officers and those with limited experience of running an exam series. These informal events, which take place between February and April each year, provide practical advice and guidance on running exams and assessments and are an opportunity for you to ask questions and network with other exams officers.
Our regular live online updates provide exams officers with the latest information and key updates from Cambridge OCR, JCQ, Ofqual and the DfE. You can also ask our customer support managers any questions you may have.
Throughout the year we run dedicated online training sessions for our Cambridge Nationals, Cambridge Advanced Nationals and Cambridge Technical qualifications, providing a full overview of the key administration processes. These are suitable for exams officers who are new to the qualifications or those seeking a refresher.
For Cambridge Technicals, our sessions focus on key administrative tasks relevant to the time of year. You can view recordings of previous sessions here:
Taking place after the summer exams, these live online events support you with managing results and post-results services. We run sessions covering general qualifications and Cambridge Nationals and separate sessions for Cambridge Technicals.
Throughout the year, we also run a series of other online support and training events. These helpful sessions provide a comprehensive overview of the tasks involved in carrying out specific activities and an opportunity to ask questions. These include:
Cambridge Nationals explained: The terminal rule – We provide a detailed explanation of the terminal assessment rule for Cambridge Nationals with example scenarios.
Our on-demand training modules help you build your knowledge of key administration processes at a time that suits you and at your own pace.
Available for Cambridge Nationals, the training includes both comprehensive modules and bite-sized lessons. We're continuing to add new modules for more qualifications.
You can access our on-demand training through Cambridge OCR Train via My Cambridge.
Cambridge OCR is the exclusive awarding body partner for all face-to-face training events in the UK delivered by The Exams Office. Together, we provide a programme of training events for exams officers and senior leaders responsible for exams and assessments:
To find out more about these events, visit the The Exams Office website.