Centres

If you have a question about, or aren't happy with, your results then please speak to your teacher or exams officer first. They can advise you on all options and the next steps. Requests for OCR to review your results can only be done through your school or college.

We welcome your comments and want to resolve your complaint as efficiently as possible.

Please contact us with your concerns:

By email: complaints@ocr.org.uk
By post: Complaints Team, OCR, The Triangle Building, Shaftesbury Road, Cambridge, CB2 8EA
By phone: via our Customer Contact Centre

To enable us to process your complaint effectively and direct it to the correct person please provide us with as many of the following details as you can:

Your name
Your role within the centre
Centre name and number (if you are from an approved examination centre)
An email address
Candidate number(s), if relevant
The relevant qualification and specification code your complaint relates to
A clear description of your complaint
Copies of any relevant correspondence

For further details, please refer to our complaints policy:

Complaints policy (PDF, 334KB)