We welcome your comments and want to resolve your complaint as efficiently as possible.

Please contact us with your concerns:

• By email: complaints@ocr.org.uk
• By post: Complaints Team, OCR, The Triangle Building, Shaftesbury Road, Cambridge, CB2 8EA
• By phone: via our customer contact centre

To enable us to process your complaint effectively and direct it to the correct person please provide us with as many of the following details as you can:

• Your name
• Your role within the centre
• Centre name and number (if you are from an approved examination centre)
• An email address
• Candidate number(s), if relevant
• The relevant qualification and specification code your complaint relates to
• A clear description of your complaint
• Copies of any relevant correspondence

For further details, please refer to our complaints policy: