This blog has been updated to amend the information originally published on 4 March 2016.
At this time of the year you’ll be thinking about preparing your briefings and training for your invigilation team so that everything is fresh in their mind for the big day.
Here are some useful resources we’ve come across in our travels when talking to exams officers at network meetings, that you might find useful to support your training:
Helen O'Leary - Senior Customer Support Manager
Since joining Cambridge Assessment in 2004, Helen has worked in many areas of the organisation, starting her career with Cambridge International Examinations, before taking up her current role in 2011 as Senior Customer Support Manager for OCR.
Helen's role is extremely varied and she considers herself really lucky to get to meet many of OCR's customers, across a wide variety of educational contexts. She is passionate about great customer service and loves to hear about what OCR get right, as well as what could be improved, so that OCR can provide an enhanced customer experience.
In this blog series, you’ll hear from a variety of experts across OCR and the wider organisation. Helen hopes you find the information useful and if there’s anything that you would like to see featured then please do get in touch.