Results enquiries 

Centres can request a results enquiry if they are approached by a candidate who believes their results do not reflect their performance on the day of the test. 

Results enquiries involve: 

• A check of the data to make sure results have been accurately reported. 
• A review of the marks awarded by a senior examiner who was not responsible for awarding the original marks, to make sure the marking criteria were appropriately applied.

Please be aware that, following a results enquiry, results can go down as well as up and this could affect the candidate's university application. 

Requests must be submitted using the online form on the Results Online system by the deadline (see the key dates).

If there is any change to the original result, you will not be charged (see the fees list). 

You should receive the outcome of the results enquiry within five working days of submitting the form. 

If the candidate has applied to the University of Cambridge, the University of Warwick or Imperial College London, we will notify them directly of any change to the results. Other institutions will be notified via UCAS. 

Access to scripts 

We do not offer an access to scripts service for STEP and are unable to return candidates’ scripts.