Correction to Group C – Delivery pathway units – of the Level 3 NVQ Diploma in Customer Service

We have updated the Centre Handbook to remove the Level 1 unit 'Do your job in a customer-friendly way' (B1) from the Delivery pathway in the Level 3 Diploma. We have updated the handbook because this unit is not part of the Level 3 qualification.

All other supporting documentation is correct.

If you have any queries about this notice, please call our Customer Contact Centre on 02476 851509 or email vocational.qualifications@ocr.org.uk