Principles of Customer Service
01 June 2016
Withdrawal of Principles of Customer Service
Following a review of the OCR Principles of Customer Service suite, we have set the final entry and certification for these qualifications. We will continue to support and assess the qualifications up to the final certification date below:
| Scheme code | Qualification title | Final entry date
| Final certification date
|
|---|
| 10334 | Level 1 Award in Principles of Customer Service (QCF)
| 31/12/2016 | 31/12/2017
|
09628
| Level 2 Certificate in Principles of Customer Service (QCF) | 31/12/2016 | 31/12/2017 |
09629
| Level 3 Certificate in Principles of Customer Service (QCF)
| 31/12/2016
| 31/12/2017
|
Further details about alternative qualifications that may be suitable for your candidates, and the arrangements for final entries and final certification, will be available in a ‘Frequently Asked Questions’ document that will be added to each of the qualification webpages before the end of June 2016.
If you have any queries about this notice, please call our Customer Contact Centre on 02476 851509.
Qualifications
- Principles of Customer Service Level 1 Award - 10334
- Principles of Customer Service Level 2 Certificate - 09628
- Principles of Customer Service Level 3 Certificate - 09629