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Vocational Qualifications (Certification only) Business and Administration Level 2 Award (NVQ) - 04704

  • Home
  • Qualifications
  • Vocational Qualifications (Certification only)
  • Business and Administration Level 2 Award (NVQ) - 04704
  • Business and Administration Level 2 Award (NVQ) - 04704

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Thinking of teaching this qualification?

  • Withdrawal of qualification

    The last date to register candidates is 31/08/2017. Certification is available until 31/08/2019.

    Please refer to the Notice to centres below for further information, including the last certification dates.

This qualification is a bite-size competence based qualification aimed at people who are in a supportive office-based role. Optional units include a focus on producing business documents, supporting meetings and events and effective communication. The Award can prepare candidates for the Level 2 certificate.

Benefits

  • Small sized units allow for flexible learning and delivery.
  • Units allow learners to demonstrate skills which are transferrable.
  • Can be based on candidate performance at work, or through simulation.
  • Provides progression to the 'apprenticeship framework'.

  • (5) Key documents
    • Centre handbook (PDF, 442KB) Updated 18/12/2013
    • Certificates (PDF, 32KB)
    • Datasheet (PDF, 524KB)
    • Direct claim status for verified qualifications (PDF, 401KB)
    • Internal standardisation generic guide (PDF, 992KB)

      Internal standardisation generic guide

      We’ve put together this guide to give additional guidance on how internal standardisation may be approached. These guidelines must be used in conjunction with the centre handbook and admin guide relevant to the qualification you are delivering.

      Download

  • (1) Forms
    • Generic recording documents (ZIP, 340KB)
  • (4) Past papers, mark schemes and reports
    • (3) 2013 series
      • Chief Verifier's report 2012-2013 (1) (PDF, 65KB)
      • Chief Verifier's report 2012-2013 (2) (PDF, 169KB)
      • Chief Verifier's report 2012-2013 (3) (PDF, 68KB)
    • (1) 2016 series
      • Report to centres - Legacy qualifications only - 2015/16 (PDF, 345KB)
  • (6) Sample assessment materials
    • Assessment decision record (DOC, 86KB)
    • Assessment feedback record (DOC, 82KB)
    • Assessment planning record (DOC, 84KB)
    • Evidence summary sheet (DOC, 88KB)
    • Record of achievement - Award (DOC, 156KB)
    • Witness list (DOC, 93KB)
  • (31) Units
    • Level 1 - Unit 107 - Make and receive telephone calls (PDF, 210KB) Updated 09/01/2014
    • Level 1 - Unit 113 - Use occupational and safety guidelines when using keyboards (PDF, 121KB) Updated 09/01/2014
    • Level 2 - Unit 201 - Manage own performance in a business environment (PDF, 123KB) Updated 09/01/2014
    • Level 2 - Unit 202 - Improve own performance in a business environment (PDF, 121KB) Updated 09/01/2014
    • Level 2 - Unit 203 - Work in a business environment (PDF, 124KB)
    • Level 2 - Unit 204 - Solve business problems (PDF, 168KB)
    • Level 2 - Unit 205 - Work with other people in a business environment (PDF, 125KB) Updated 09/01/2014
    • Level 2 - Unit 206 - Communicate in a business environment (PDF, 125KB) Updated 09/01/2014
    • Level 2 - Unit 207 - Use electronic message systems (PDF, 121KB) Updated 09/01/2014
    • Level 2 - Unit 208 - Use diary systems (PDF, 122KB) Updated 09/01/2014
    • Level 2 - Unit 209 - Take minutes (PDF, 124KB) Updated 09/01/2014
    • Level 2 - Unit 210 - Handle mail (PDF, 123KB) Updated 09/01/2014
    • Level 2 - Unit 211 - Provide reception services (PDF, 121KB) Updated 09/01/2014
    • Level 2 - Unit 212 - Produce documents in a business environment (PDF, 121KB) Updated 09/01/2014
    • Level 2 - Unit 213 - Prepare text from notes (PDF, 120KB) Updated 09/01/2014
    • Level 2 - Unit 214 - Prepare text from notes using touch typing - 40 wpm (PDF, 114KB) Updated 09/01/2014
    • Level 2 - Unit 215 - Prepare text from shorthand - 60 wpm (PDF, 121KB) Updated 09/01/2014
    • Level 2 - Unit 216 - Prepare text from recorded audio instruction - 40 wpm (PDF, 121KB) Updated 09/01/2014
    • Level 2 - Unit 217 - Organise and report data (PDF, 170KB)
    • Level 2 - Unit 218 - Research information (PDF, 119KB) Updated 09/01/2014
    • Level 2 - Unit 219 - Store and retrieve information (PDF, 122KB) Updated 10/01/2014
    • Level 2 - Unit 220 - Archive information (PDF, 122KB) Updated 10/01/2014
    • Level 2 - Unit 221 - Use office equipment (PDF, 121KB) Updated 09/01/2014
    • Level 2 - Unit 222 - Maintain and issue stationery stock items (PDF, 123KB) Updated 09/01/2014
    • Level 2 - Unit 223 - Support the organisation of an event (PDF, 120KB) Updated 09/01/2014
    • Level 2 - Unit 224 - Support the co-ordination of an event (PDF, 120KB) Updated 09/01/2014
    • Level 2 - Unit 225 - Support the organisation of an event (PDF, 145KB)
    • Level 2 - Unit 226 - Support the organisation of meetings (PDF, 114KB) Updated 09/01/2014
    • Level 2 - Unit 227 - Respond to change in a business environment (PDF, 121KB) Updated 09/01/2014
    • Level 2 - Unit 228 - Support the management and development of an information system (PDF, 123KB) Updated 10/01/2014
    • Level 2 - Unit 256 - Meet and welcome visitors (PDF, 209KB) Updated 09/01/2014

Teaching and learning resources

  • (1) Skills guides
    • Download skills guides
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