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Vocational Qualifications (Certification only) Administration (Business Professional) Level 1 Certificate - 03953

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  • Qualifications
  • Vocational Qualifications (Certification only)
  • Administration (Business Professional) Level 1 Certificate - 03953
  • Administration (Business Professional) Level 1 Certificate - 03953

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Thinking of teaching this qualification?

  • Withdrawal of Administration (Business Professional) suite

    Following a review we have decided to withdraw the Business Administration qualifications. The final date for entries will be 31/12/2023. Please refer to the subject update below for last certification dates and further information.

  • Adapted assessment (2021/22)

    During 2021/22 adaptations to assessments were available to support candidates and assessors while public health restrictions were in place. As those restrictions are no longer in place, those adaptations are no longer necessary. In 2022/23 (and beyond) evidence produced for assessments must be in line with the requirements and guidance set out in the centre handbook and units.

  • Withdrawal of Text Processing units

    Following the withdrawal of the Text Processing units in 2017, learners taking Administration (Business Professional) will still be able to use any prior achievement of Text Processing units for certification.

This qualification offers an introduction to routine administrative practice. It provides accreditation for the key knowledge, skills and understanding that would be needed by a new employee in an administrative job role. The qualification is flexible, allowing learners to choose individual units that best fit their needs and level of achievement, whilst at the same time ensuring that essential areas of knowledge and skill from the administrative sector are covered.

Benefits

  • Flexible structure enabling centres and learners to choose the units most relevant to them.
  • A good starter qualification to which further units may be added later.
  • Modern, flexible assessments.
  • Mandatory units covering essential skills with a wide range of optional units.

  • (5) Key documents
    • Centre handbook (PDF, 524KB)
    • Datasheet (PDF, 417KB)
    • Frequently asked questions - FAQs (PDF, 145KB)
    • Frequently asked questions - Withdrawal (PDF, 163KB)
    • Internal standardisation generic guide (PDF, 584KB)

      Internal standardisation generic guide

      Download

  • (4) Subject updates
    • Extension of Administration (Business Professional) qualifications
    • No adaptations for Administration (Business Professional) qualifications in 2022/23
    • Notice to centres - Extension and important changes to optional Text Processing units (PDF, 52KB)
    • Withdrawal of Administration (Business Professional) qualifications
  • (22) Assignment materials
    • Level 1 - Unit 01 - Working in business and administration - Model assignment (PDF, 117KB)
    • Level 1 - Unit 01 - Working in business and administration - Witness statement (DOC, 130KB)
    • Level 1 - Unit 02 - Creating business documents - Model assignment (PDF, 364KB)
    • Level 1 - Unit 03 - Making and receiving calls - Model assignment (PDF, 78KB)
    • Level 1 - Unit 03 - Making and receiving calls - Witness statement (DOC, 116KB)
    • Level 1 - Unit 04 - Welcome visitors - Model assignment (PDF, 206KB)
    • Level 1 - Unit 04 - Welcoming visitors - Witness statement (DOC, 109KB)
    • Level 1 - Unit 05 - Handling mail - Model assignment (PDF, 195KB)
    • Level 1 - Unit 05 - Handling mail - Witness statement (DOC, 106KB)
    • Level 2 - Unit 08 - Career planning in administration - Model assignment (PDF, 100KB)
    • Level 2 - Unit 09 - Communicate with customers - Model assignment (PDF, 100KB)
    • Level 2 - Unit 09 - Communicate with customers - Witness statement (DOC, 132KB)
    • Level 2 - Unit 10 - Teamwork in administration - Model assignment (PDF, 92KB)
    • Level 2 - Unit 10 - Teamwork in administration - Witness statement (DOC, 124KB)
    • Level 2 - Unit 11 - Financial transactions - Model assignment (PDF, 381KB)
    • Level 2 - Unit 11 - Financial transactions - Model Witness statement (DOC, 118KB)
    • Level 2 - Unit 12 - Organise business travel and accommodation - Model assignment (PDF, 102KB)
    • Level 2 - Unit 12 - Organise business travel and accommodation - Witness statement (DOC, 126KB)
    • Level 2 - Unit 13 - Organise meetings - Model assignment (PDF, 98KB)
    • Level 2 - Unit 13 - Organise meetings - Witness statement (DOC, 124KB)
    • Level 2 - Unit 14 - Handling diary systems - Witness statement (DOC, 130KB)
    • Level 2 - Unit 14 -Handling diary systems - Model assignment (PDF, 182KB)
  • (2) Forms
    • Internal standardisation form (PDF, 24KB)
    • Submission cover sheet (PDF, 1MB)
  • (1) Promotional materials
    • Case study (PDF, 258KB)
  • (4) Question papers, mark schemes and reports
    • (1) 2019 - June series
      • Moderators' report - VQ/VQC Administration (Business Professional)
    • (1) 2022 - June series
      • Moderators' report (PDF, 240KB)
    • (1) 2023 - June series
        1
      • Moderators' report (PDF, 208KB)
    • (1) 2023 series
      • Moderators' report - VQ/VQC Administration (Business Professional)
  • (12) Units
    • Level 1 - Unit 01 - Working in business and administration (PDF, 169KB)
    • Level 1 - Unit 02 - Creating business documents (PDF, 226KB)
    • Level 1 - Unit 03 - Making and receiving calls (PDF, 213KB)
    • Level 1 - Unit 04 - Welcoming visitors (PDF, 296KB)
    • Level 1 - Unit 05 - Handling mail (PDF, 218KB)
    • Level 2 - Unit 08 - Career planning in administration (PDF, 220KB)
    • Level 2 - Unit 09 - Communicate with customers (PDF, 196KB)
    • Level 2 - Unit 10 - Teamwork in administration (PDF, 214KB)
    • Level 2 - Unit 11 - Financial transactions (PDF, 262KB)
    • Level 2 - Unit 12 - Organise business travel and accommodation (PDF, 212KB)
    • Level 2 - Unit 13 - Organise meetings (PDF, 218KB)
    • Level 2 - Unit 14 - Handling diary systems (PDF, 215KB)

Teaching and learning resources

  • (9) Support materials
    • Level 1 - Unit 01 - Working in Business and Administration - Sample scheme of work (DOC, 449KB)
    • Level 1 - Unit 01 - Working in Business and Administration - Task 01 - Candidate style answers (PDF, 40KB)
    • Level 1 - Unit 01 - Working in Business and Administration - Task 11 - Candidate style answers (PDF, 28KB)
    • Level 1 - Unit 02 - Creating business documents - Sample scheme of work (DOC, 470KB)
    • Level 1 - Unit 02 - Creating Business Documents - Task 05 - Candidate style answers (PDF, 19KB)
    • Level 1 - Unit 02 - Creating business documents - Task 06 - Candidate style answers (PDF, 19KB)
    • Level 1 - Unit 02 - Creating business documents - Task 07 - Candidate style answers (PDF, 20KB)
    • Level 1 - Unit 02 - Creating business documents - Task 08 - Candidate style answers (PDF, 23KB)
    • Model assignment user guide (PDF, 181KB)
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