Vocational qualifications Administration (Business Professional) Level 2 Certificate - 03956

Extension to Administration (Business Professional) suite

We are pleased to confirm that the review date for the Administration (Business Professional) suite has been extended to 31st August 2021. For Wales, please refer to Qualifications in Wales for the latest information on the status of these qualifications.
Withdrawal of Text Processing units

Following the withdrawal of the Text Processing units in 2017, learners taking Administration (Business Professional) will still be able to use any prior achievement of Text Processing units for certification.

This qualification recognises learners' understanding of administrative functions and activities. It accredits learners' abilities to carry out a range of administrative tasks autonomously and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context. The qualification is flexible, allowing learners to choose individual units that best fit their needs and level of achievement.

Benefits

Flexible structure enabling centres and learners to choose the units most relevant to them.
Further units may be added later as a progression route to other Level 1/Level 2 qualifications.
Modern, flexible assessments.
units covering essential skills with a wide range of optional units.

(4) Key documents

Centre handbook (PDF, 300KB)

Datasheet (PDF, 457KB)

Frequently asked questions - FAQs (PDF, 63KB)

Internal standardisation generic guide (PDF, 584KB)

Download

(3) Subject information updates

Extension of Administration (Business Professional) qualifications

Notice to centres - Extension and important changes to optional Text Processing units (PDF, 52KB)

Updates to Business Professional qualifications

(36) Assignment materials

Level 1 - Unit 03 - Making and receiving calls - Model assignment (PDF, 78KB)

Level 1 - Unit 03 - Making and receiving calls - Witness statement (DOC, 116KB)

Level 1 - Unit 04 - Welcome visitors - Model assignment (PDF, 206KB)

Level 1 - Unit 04 - Welcoming visitors - Witness statement (DOC, 109KB)

Level 1 - Unit 05 - Handling mail - Model assignment (PDF, 195KB)

Level 1 - Unit 05 - Handling mail - Witness statement (DOC, 106KB)

Level 2 - Unit 06 - Working in administration - Model assignment (PDF, 68KB)

Level 2 - Unit 06 - Working in administration - Witness statement (DOC, 134KB)

Level 2 - Unit 07 - Written business communication - Model assignment (PDF, 125KB)

Level 2 - Unit 08 - Career planning in administration - Model assignment (PDF, 100KB)

Level 2 - Unit 09 - Communicate with customers - Model assignment (PDF, 100KB)

Level 2 - Unit 09 - Communicate with customers - Witness statement (DOC, 132KB)

Level 2 - Unit 10 - Teamwork in administration - Model assignment (PDF, 92KB)

Level 2 - Unit 10 - Teamwork in administration - Witness statement (DOC, 124KB)

Level 2 - Unit 11 - Financial transactions - Model assignment (PDF, 381KB)

Level 2 - Unit 11 - Financial transactions - Model Witness statement (DOC, 118KB)

Level 2 - Unit 12 - Organise business travel and accommodation - Model assignment (PDF, 102KB)

Level 2 - Unit 12 - Organise business travel and accommodation - Witness statement (DOC, 126KB)

Level 2 - Unit 13 - Organise meetings - Model assignment (PDF, 98KB)

Level 2 - Unit 13 - Organise meetings - Witness statement (DOC, 124KB)

Level 2 - Unit 14 - Handling diary systems - Witness statement (DOC, 130KB)

Level 2 - Unit 14 -Handling diary systems - Model assignment (PDF, 182KB)

Level 3 - Unit 17 - Supporting recruitment and selection procedures - Model assignment (PDF, 88KB)

Level 3 - Unit 18 - Verbal communication in business - Model assignment (PDF, 94KB)

Level 3 - Unit 18 - Verbal communication in business - Witness statement (DOC, 123KB)

Level 3 - Unit 19 - Support business meetings - Model assignment (PDF, 97KB)

Level 3 - Unit 19 - Support business meetings - Witness statement (DOC, 142KB)

Level 3 - Unit 20 - Organise a business event - Model assignment (PDF, 110KB)

Level 3 - Unit 20 - Organise a business event - Witness statement (DOC, 131KB)

Level 3 - Unit 21 - Reviewing and developing office procedures - Model assignment (PDF, 130KB)

Level 3 - Unit 22 - Carry out research and prepare a report - Model assignment (PDF, 74KB)

Level 3 - Unit 23 - Legislation affecting organisations - Model assignment (PDF, 52KB)

Level 3 - Unit 23 - Legislation affecting organisations - Witness statement (DOC, 110KB)

Level 3 - Unit 24 - Working in an administration team - Model assignment (PDF, 67KB)

Level 3 - Unit 24 - Working in an administration team - Witness statement (DOC, 130KB)

Level 4 - Unit 25 - Working in a senior administrative role - Model assignment (PDF, 78KB)

(2) Forms

Internal standardisation form (PDF, 24KB)

Submission cover sheet (PDF, 1MB)

(1) Promotional materials

Case study (PDF, 258KB)

(5) Question papers, mark schemes and reports

(1) 2015 series

Examiners' report - 2014/15 (PDF, 326KB)

(1) 2016 series

Examiners' report - 2015/16 (PDF, 304KB)

(1) 2017 series

Examiners' report - 2016/17 (PDF, 211KB)

(1) 2018 series

Examiners' report - VQ Business - Admin (Business Professional)

(1) 2019 - June series

Moderators' report - VQ/VQC Administration (Business Professional)

(33) Units

Level 1 - Unit 03 - Making and receiving calls (PDF, 213KB)

Level 1 - Unit 04 - Welcoming visitors (PDF, 296KB)

Level 1 - Unit 05 - Handling mail (PDF, 218KB)

Level 2 - Unit 00005 - Text production - Screen reader (PDF, 44KB)

Level 2 - Unit 06 - Working in administration (PDF, 220KB)

Level 2 - Unit 06975 - Text production (PDF, 53KB)

Level 2 - Unit 06976 - Audio transcription (PDF, 44KB)

Level 2 - Unit 06977 - Business presentations (PDF, 41KB)

Level 2 - Unit 06978 - Document presentation (PDF, 97KB)

Level 2 - Unit 06980 - Legal audio transcription (PDF, 47KB)

Level 2 - Unit 06994 - Mail merge (PDF, 44KB)

Level 2 - Unit 06995 - Medical audio transcription (PDF, 48KB)

Level 2 - Unit 06996 - Medical word processing (PDF, 60KB)

Level 2 - Unit 06997 - Shorthand speed skills (PDF, 35KB)

Level 2 - Unit 06998 - Speed keying (PDF, 33KB)

Level 2 - Unit 06999 - Word processing (PDF, 59KB)

Level 2 - Unit 07 - Written business communication (PDF, 247KB)

Level 2 - Unit 08 - Career planning in administration (PDF, 220KB)

Level 2 - Unit 09 - Communicate with customers (PDF, 196KB)

Level 2 - Unit 10 - Teamwork in administration (PDF, 214KB)

Level 2 - Unit 11 - Financial transactions (PDF, 262KB)

Level 2 - Unit 12 - Organise business travel and accommodation (PDF, 212KB)

Level 2 - Unit 13 - Organise meetings (PDF, 218KB)

Level 2 - Unit 14 - Handling diary systems (PDF, 215KB)

Level 3 - Unit 03933 - Audio transcription (PDF, 48KB)

Level 3 - Unit 17 - Supporting recruitment and selection procedures (PDF, 209KB)

Level 3 - Unit 18 - Verbal communication in business (PDF, 219KB)

Level 3 - Unit 19 - Support business meetings (PDF, 213KB)

Level 3 - Unit 20 - Organise a business event (PDF, 220KB)

Level 3 - Unit 21 - Reviewing and developing office procedures (PDF, 224KB)

Level 3 - Unit 22 - Carry out research and prepare a report (PDF, 164KB)

Level 3 - Unit 23 - Apply legislation affecting organisations (PDF, 217KB)

Level 3 - Unit 24 - Working in an administration team (PDF, 217KB)

Teaching and learning resources

(4) Support materials

Level 2 - Unit 06 - Working in administration - Sample scheme of work (DOC, 527KB)

Level 2 - Unit 07 - Written business communication - Sample scheme of work (DOC, 492KB)

Link to administration activities produced for Welsh Government

Model assignment user guide (PDF, 181KB)